Terms and Conditions

Please read these Terms and Conditions carefully before using the services offered by MRR HOLIDAYS SDN. BHD. (“MRRHOLIDAYS”) or (“We”, “Us”, or “Our”), a company incorporated under the laws of Malaysia. These terms set forth the legally binding terms and conditions for your use of Our Services as contained in http://www.mrrholidays.my (“Website”) (collectively with the site, referred to as “Services”).

1. DRIVER'S AGE AND LICENCE REQUIREMENTS

The Renter and additional drivers must be between 21 to 65 years old for normal car category vehicles and 22 to 65 years old for luxury car category vehicles and in possession of a full and valid national or International Driving Licence. Other nationals who hold a valid driving license in English can drive in Malaysia for a maximum of 3 months (subject to country). Probationary license holders will not be accepted.

2. RENTAL PERIOD

The Renter shall rent the vehicle for the rental period stated in the booking confirmation. MRRHOLIDAYS may agree to extend this rental period at its own discretion. If the renter fails to return the vehicle at the end of the period, MRRHOLIDAYS shall either charge the rental at the contracted rate for the period of time renter has possession of the vehicle or MRRHOLIDAYS resumes possession of the vehicle, in which case the renter shall be liable for all costs and expenses incurred by MRRHOLIDAYS in resuming possession of the vehicle.

3. RATES

Rates are for a minimum of 24 hours of rental. Additional hours will be calculated upon booking at one-fifth of the daily rate per hour up to a maximum of 5 hours upon booking. Rates include unlimited mileage, maintenance, passenger liability protection, and insurance cover for third-party property damage and third-party bodily injuries. Rates are in Ringgit Malaysia. Rates are subject to change without prior notice.

4. TERM OF PAYMENT

4.1 Mode of Payment

MRRHOLIDAYS accepts credit and debit cards Visa and MasterCard upon online booking. Third-party credit cards are not accepted. The credit card presented must be in the name of the authorized renter. MRRHOLIDAYS reserves the right to refuse its car rental services if this term is not met. Cash transactions are not accepted.

5. CANCELLATIONS POLICY AND REFUND

• If renter cancels their reservation more than a week before the rental starts, they will get a full refund, minus the non-refundable deposit.
• If renter cancels within 7 to 3 days prior to their rental start, they will get a partial refund of 50% of the rental fee, minus the non-refundable deposit.
• If renter cancels less than 48 hours before the rental starts, they won't get any refund.

6. EXTENSION OF RENTAL AND PENALTY

• Should the renter wish to extend the rental, appoint any additional drivers, amend pick-up or return location, it is compulsory to advise MRRHOLIDAYS immediately to facilitate the extension of insurance coverage.
• Failing to notify and make payment will result in a penalty.

7. ACCIDENT DAMAGE AND RESPONSIBILITY

In the event of an accident, the renter is responsible for **all repair costs**, regardless of fault. This includes damages to the vehicle and any third-party property or injuries. The renter is also responsible for the **non-refundable deposit** if the booking is confirmed but canceled after payment.